Use your VA to remove the tedious, inconvenient property management activities related to service requests, worker & 3rd party contractor dispatch, invoice follow-up, late rent reminders, and other maintenance related communications.
We’ll start out by working with you in determining processes & Standard Operating Procedures (SOPs) for all the activities for which you’d like us to be responsible. We can simply function as your answering service, dispatching calls to the correct recipients based on pre-defined rules. Or, we can act as your full-service tenant & contractor communication hub, with a list of contacts for all potential requests & emergencies at a property (i.e. – maintenance workers, contractors / specialists, pest control, etc). We can receive tenant calls, dispatch workers, and follow-up on performance (including tenant surveys and testimonial requests). We can also schedule automated call-backs & text message late rent reminders that require almost no maintenance once implemented. The most important factor for success in setting up your outsourced property management dispatch center is carefully explaining & systematizing your important processes. In most cases, you already have an automatic response for nearly any happening at any of your properties; the key is to convey that information to your back office teams to ensure we follow your own proven model for success.